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Do you think Tesla Solar Roof is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If Tesla Solar Roof violated the law, you may be entitled to money damages and Tesla Solar Roof will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Tesla Solar Roof?

Founded in 2015, Tesla Solar Roof is a branch of Tesla that specializes in solar-powered roofing technology. The tech company offers products and services like residential and commercial solar paneling and installations and maintenance. According to its site, Tesla Solar Roof offers home evaluations, certified quotations, and professional installations. 

In 2016, Tesla acquired SolarCity, a retailer of solar energy generation systems. The company then catered to residential, commercial, and industrial lines. SolarCity is now a part of Tesla Energy. Peter and Lyndon Rive, founders of SolarCity, are cousins of Tesla CEO, Elon Musk. 

Tesla Solar Roof Address, Phone Number, and Contact Information

1215 K St Ste 1220
Sacramento, CA 95814 

+1  415-610-4003
Business hours unlisted

Contract Problems 

According to complaints against Tesla Solar Roof, the company has been augmenting contract prices after clients have signed into their contracts. Per the reports, Tesla Solar Roof has been shooting up contract prices to up to 100 percent of their initial quotation just right before installation; a colossal addition considering their already steep pricing. Consumers from across several states have responded with a lawsuit that’s been filed in the Northern California Federal court on their behalf. 

Deplorable Service 

Broken roofing, poor installation, and non-existent after-sales services are just a few of Tesla Solar Roof’s lamentations. Despite advertising professional services, consumers have reported having their roofs damaged due to poor installation; mostly reporting unpatched holes on their roofs. Others detailed having solar devices stop working as intended, causing them thousands to repair. To make matters worse, some have had to navigate repairs by themselves as Tesla Solar Roof has failed to act on requests for repairs or even pick up their phone lines. 

Constant Price Hikes 

Despite claims of affordability, Tesla Solar Roof’s service rates have sky-rocketed over the past years. Tesla Solar Roof’s consumers reported having no clear explanation for exorbitant hikes aside from the change being a “business decision”. This is amid a growing niche for solar-powered panels in both residential and commercial avenues. The price hikes also contradict the company’s aim to bring their products and services to more and more households. 

Dismal Customer Relations

In addition to the above complaints, consumers of Tesla Solar Roof have also lamented the company’s illusory customer service. A common theme among consumer reports is the tech company’s unresponsive service line, including project managers, that’s left consumers without assistance for weeks or months on end, even with urgent issues. Others detailed receiving excellent communication from Tesla before the contract signing, and things going downhill from there. Some have also reported having project managers unknowledgeable of Tesla tech, as well as representatives unaware of troubleshooting technical issues.

Unfortunately, contract issues, excessive price increases, and generally abysmal technical service complaints are just the beginning for Tesla Solar Roof. The tech roofing company’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has Tesla Solar Roof used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Tesla Solar Roof to listen?

A lot of Tesla Solar Roof Corporation customers aren’t happy with their service and Consumer Affairs lists 9 customer complaints against the company, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies–much like Tesla Solar Roof–and we turn your complaints into resolutions!

We’ll not only file your legal demands with Tesla Solar Roof, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Tesla Solar Roof contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling Tesla Solar Roof to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Tesla Solar Roof have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Tesla Solar Roof will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with Tesla Solar Roof is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Tesla Solar Roof is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Tesla Solar Roof doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Tesla Solar Roof don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on Tesla Solar Roof is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of Tesla Solar Roof, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Tesla Solar Roof. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Tesla Solar Roof doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Tesla Solar Roof, you might try filing a complaint with the BBB or the customer service team with Tesla Solar Roof. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Tesla Solar Roof?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against Tesla Solar Roof

We encourage you to post your complaints about Tesla Solar Roof. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

2 weeks ago
This has to do with Tesla Solar. I did not purchase the panels from Tesla but I signed up with Solar City to pay a 15 cents a KW monthly. Tesla took the company and the contract over. A part went out a month ago and they cannot give me a time for the repair and said they do not know how long they have before they replace all the equipment because of unavailability. They told me a week for a part and I gave them 3 more weeks. They told me today 3/10/2023 that they are still looking for the part. They offered no real help or answers other than we are still looking. I live in southern California and I got solar because I did not want to pay 50 cents a KW. They are telling me that I cannot break the contract and they have no liability for the extra cost that I am incurring during the time the panels have been out. I was hoping that you have gotten other Tesla customers that have enquired about being in similar circumstances as I know that a case having only one client is not sufficient to take legal action is this situation. They claim that they are not breeching their contract with me by not fixing the system. However, I think they are since I am incurring the additional costs due to having to rely on Edison for power at 50 cents a KW instead of 15 cent that was promised on the original solar city contract. Is there anything you would be able to do? Best regards, Kevin Richardson
2 weeks ago
Tesla solar roof increase, improper installation, damage, harassment, and not honoring pricing.
2 weeks ago
Solar City/Tesal piled three piles of tiles at the bottom of my chimney drains preventing water from draining off the roof. Install was in 2016. The water that pooled on the roof leaked through in January of this year causing water damage to the inside of my home.
2 weeks ago
Tesla installed solar on my roof in Dec 2021. Holes were left behind, it rained 4 days later and my home was damaged by the water. There was water in my walls and my bedroom carpet was soaked. Tesla messaged me yesterday after not hearing from them for about 9 months. They had a company clean up the damage. They only offered a discount of $3500 and we have to waive all rights to any future damage. We do not agree.
1 month ago
Tesla solar panels were incorrectly installed. Verified by 2 separate contractors. Water caused damage inside, and prevented me to rent my house due to Tesla not providing a mold and mildew test. Tesla attempted to fix roof twice then stopped after they said I needed a new roof. Tesla then said I was out of warranty and they couldn\'t do anything. Latent defects are 10 years. I was going small claims but my costs have been going up north of 20k. I have pictures, emails, documents, reports of all damages and Teslas lack of urgency and lack of accountability even though they attempted to fix the roof. The fix actually created more leaks!
2 months ago
my roof is leaking from several places and there is a big section of rotted sheeting. the insurance company was here and says 90% of my rafter beams are wet. tesla claims they are not responsible for the roof because i had a 3rd party attempt to fix one of the leaks. that company was only here a week prior to tesla and only touched a tiny area of the roof. now tesla is trying to charge me $200 for that site visit. they recommend a new roof (again that they say they are not responsible for) but want to charge me $500 to remove the panels. i want out of this contract yesterday.
3 months ago
Faulty solar installation in 2015 resulted in property damages. Claims denied. We retained an attorney who dropped the ball, lost case. Now our roof is leaking where panels are installed.
3 months ago
So we signed a contract with Tesla when we purchased our house. The previous owners had these solar panels. Well the panels were not working for the firsts few months and then the price hike when they fixed the issue which was related to bad control panel. The switching of the solar contract wasn\'t accurate, it was predatory and we no longer want these solar panels because of the price hike.
4 months ago
Hello, regarding my Tesla solar roof, my experience has been nothing but a nightmare. From wait time to install to a full 9 months after the project was completed to be allowed to turn on the system because of permitting issues to getting 30 to 50% output from the system since it went online to a lack of service over my issues. The Tesla roof has been a total disaster. They even broke several of the panels months ago and have not repaired them. My system is 7.01 kW which should produce 28 to 40 kWh per day. It has never produced more than 22 kWh and is usually around 10 kWh or less per day. They told me they were designing a system that would cover all my household electric needs and be large enough to power a Tesla vehicle if I chose to buy one. The system has never come close. Can you help?